These are America’s best airports, according to JD Power’s 2022 rankings

Do you want to fly to Minneapolis? Tampa? Indianapolis? If so, then you’re in luck – the airports in these cities are the highest in customer satisfaction.

Minneapolis-St. According to market research firm JD Power, Paul International Airport (MSP), Tampa International Airport (TPA) and Indianapolis International Airport (IND) received the highest scores for customer satisfaction in the respective categories.

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In the “mega” category, Minneapolis ranked first with 800 points on a 1,000-point scale. Last year’s winner, Miami International Airport (MIA), dropped to ninth place with a score of 770. San Francisco International Airport (SFO) took second, while Detroit Metropolitan Wayne County Airport (DTW) and New York John F. Kennedy International Airport (JFK)) tied third.

At the bottom of the list of “mega” airports was Newark Liberty International Airport (EWR), finishing in 19th place with a score of 719.

Among the “big” airports, Tampa ranks first, followed by John Wayne Airport (SNA) in Orange County, California, and Dallas Love Field (DAL). Louis Armstrong New Orleans International Airport (MSY), winner of 2021 in the “large” category, finished fourth.

Indianapolis came first in customer satisfaction in the “medium” category, followed by Pittsburgh International Airport (PIT). Jacksonville International Airport (JAX) and Southwest Florida International Airport (RSW) tied for third place.

Related: 10 Lessons of Summer 2022 Taught Us About Air Travel Collapses

JD Power’s methodology for ranking airports was based on six factors: terminal facilities, airport arrival and departure, baggage claim, security check, baggage check-in / check, and food, beverage and retail options.

The company has called “mega” airports those that see 33 million or more passengers annually. According to the company, “large” airports have 10 to 32.9 million passengers per year and “medium” airports have 4.5 to 9.9 million per year. The ranking was based on 26,529 surveys completed by US and Canadian residents who traveled through at least one US or Canadian airport in the past 30 days.

However, the last year for travel hasn’t been entirely rosy.

In a year marked by flight cancellations and delays due to increased travel, customer satisfaction with airports across the nation has declined overall, JD Power found.

“In a way, this is a return to normal as larger crowds at airports tend to make travelers more tired,” Michael Taylor, JD Power’s head of travel intelligence, said in a statement. “But in cases where the parking lots are above capacity, the gates are standing room only and the restaurants and bars aren’t even open to offer a respite, it’s clear that more capacity at airports can’t come soon enough.”

In addition to limited flight options and crowded airports, other problems such as inflation and limited parking spaces at airports have negatively impacted travelers. Nearly a quarter (24%) of customers surveyed said they didn’t buy food at the airport because it was too expensive, JD Power found.

Related: Which Airports and Airlines Use TSA PreCheck?

When it comes to parking, 14% of travelers surveyed said they found the prices too expensive. Parking satisfaction also decreased by 45 points in 2022 due to limited availability.

Here is the full list of airport ratings, broken down into JD Power’s “mega”, “large” and “medium” categories:

“Mega” airports.

1. Minneapolis-St. Paul International Airport (MSP) – 800.

2. San Francisco International Airport (SFO) – 796.

3. (tie) Detroit Metropolitan Wayne County Airport (DTW) – 791.

3. (tie) John F. Kennedy International Airport (JFK) – 791.

5. Harry Reid International Airport (LAS) – 790.

6. Orlando International Airport (MCO) – 786.

7. Hartsfield-Jackson Atlanta International Airport (ATL) – 782.

8. Dallas Fort Worth International Airport (DFW) – 778.

9. Miami International Airport (MIA) – 770.

Segment average: 769.

10. Charlotte Douglas International Airport (CLT) – 768.

11. Phoenix Sky Harbor International Airport (PHX) – 765.

12. (tie) Fort Lauderdale-Hollywood International Airport (FLL) —764.

12. (tie) Seattle-Tacoma International Airport (SEA) – 764.

13. Denver International Airport (DEN) – 759.

14. George Bush Intercontinental Airport (IAH) – 758.

15. Toronto Pearson Airport (YYZ) – 755.

16. Boston Logan International Airport (BOS) – 754.

17. Los Angeles International Airport (LAX) – 753.

18. O’Hare International Airport (ORD) – 751.

19. Newark Liberty International Airport (EWR) – 719.

“Big” airports.

1. Tampa International Airport (TPA) – 846.

2. John Wayne Airport (SNA) – 826.

3. Dallas Love Field (DAL) – 825.

4. (tie) Louis Armstrong New Orleans International Airport (MSY) – 813.

4. (tie) Raleigh-Durham International Airport (RDU) – 813.

6. Salt Lake City International Airport (SLC) – 804.

7. (tie) Portland International Airport (PDX) – 803.

7. (draw) William P. Hobby Airport (HOU) – 803.

9. San Antonio International Airport (SAT) – 802.

10. Sacramento International Airport (SMF) – 798.

11. Vancouver International Airport (YVR) – 794.

12. Nashville International Airport (BNA) – 790.

13. Dulles International Airport (IAD) – 789.

14. San Diego International Airport (SAN) – 787.

15. Austin-Bergstrom International Airport (AUS) – 785.

16. Baltimore / Washington Thurgood Marshall International Airport (BWI) – 784.

Segment average: 784.

17. Calgary International Airport (YYC) – 780.

18. Oakland International Airport (OAK) – 773.

19. Ronald Reagan Washington National Airport (DCA) – 771.

20. Midway International Airport (MDW) – 770.

21. San Jose International Airport (SJC) – 768.

22. Montreal-Trudeau International Airport (YUL) – 766.

23. St. Louis Lambert International Airport (BLV) – 765.

24. LaGuardia Airport (LGA) – 761.

25. Kansas City International Airport (MCI) – 760.

26. Daniel K. Inouye International Airport (HNL) – 758.

27. Philadelphia International Airport (PHL) – 729.

“Medium” airports.

1. Indianapolis International Airport (IND) – 842.

2. Pittsburgh International Airport (PIT) – 839.

3. (tie) Jacksonville International Airport (JAX) – 826.

3. (tie) Southwest Florida International Airport (RSW) – 826.

5. Milwaukee Mitchell International Airport (MKE) – 824.

6. Albuquerque International Sunport (ABQ) – 819.

7. Palm Beach International Airport (PBI) – 816.

8. Ontario International Airport (ONT) – 813.

9. Buffalo Niagara International Airport (BUF) – 809.

Segment average: 807.

10. Ottawa International Airport (YOW) – 806.

11. John Glenn Columbus International Airport (CMH) – 803.

12. Edmonton International Airport (YEG) – 799.

13. Cincinnati / Northern Kentucky International Airport (CVG) – 793.

14. Eppley Airfield (OMA) – 791.

15. Bradley International Airport (BDL) – 789.

15. Cleveland Hopkins International Airport (CLE) – 780.

16. Kahului Airport (OGG) – 767.

17. Hollywood Burbank Airport (BUR) – 763.

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